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free shipping
inside germany
shipping costs

free shipping

Inside germany the shipping is free. For information about international shipping, please click here.
+49 (0) 2692 9338380
our hotline

email support

technicial issues: info@etc-shop.de.
complaint: service@etc-shop.de .
support by phone
telephone: +49 (0) 2692 9338380
monday till thursday from 08:00am to 05:00pm
friday from 08:00am to 02:00pm
Frequently asked questions

Please use our FAQ. There you'll find many questions and the corresponding answers.
Return portal

Please use our Return portal. Here you can open a return announcement easiely.
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We're advising you personally:
+49 (0) 2692 9338380 +49 (0) 2692 9338380
Monday - thursday 8:30am - 5:00pm

24 hours, 7 days a week
you can reach us via email:
info@etc-shop.de info@etc-shop.de
The energy-efficiency-
class is presented on
a scale from A+++
(high efficiency, low
consumption) to G
(low efficiency, high
Payment and shipping

The following provisions apply:


Delivery is within Germany and in the following countries
Belgium, Netherlands, Luxembourg, Austria, Denmark, France, Monaco, Great Britain, Sweden, Italy, Switzerland, Liechtenstein, Czech Republic, Ireland, Portugal, Slovakia, Slovenia, Estionia, Latvia, Lithuania, Spain, Finland, Poland, Hungary, Bulgaria, Bosnia Herzegovina, Croatia, Serbia, Romania, Greece, Iceland.

The shipping to German islands is (with the exception of Hiddensee, all North Frisia. Islands, all Ostfr. Islands, Helgoland. Chiemsee) excluded.

Dispatch shall not be made to the following foreign islands: We do not deliver on European islands outside Germany.

Dispatch costs

(including legal VAT)

Delivery within Germany:

We charge lump sum shipping costs of € 4.95 per order.

From an order value of 100.00 € onwards, we deliver shipments free of cost.

In case of deliveries to the German Islands, an island surcharge of 14.95 € is charged on the dispatch costs.

Delivery outside Germany:

We charge a lump sum shipping cost for deliveries to foreign countries as follows:

per Package € 16.90
Belgium, Netherlands, Luxembourg, Austria, Denmark, France, Monaco, United Kingdom

per Package € 19.90
Sweden, Italy, Switzerland, Liechtenstein, Czech. Republic, Ireland, Portugal, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Spain

per Package € 26.90
Finland, Poland, Hungary, Bulgaria

per Package € 39.90
Bosnia and. Herzegovina, Croatia, Serbia

per Package € 59.90
Romania, Greece, Iceland

Delivery periods

Unless any other period is specified in the item description, the product is delivered in Germany within 1 - 3 days, in case of foreign deliveries, within 5 - 7 days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.

Terms of payment

For deliveries within Germany, you have the following payment options:

-  Pre-payment
-  Cash on delivery (plus delivery fee 7 €)
-  Payment via PayPal
-  Payment via Amazon Payments
-  Payment via Sofortüberweisung
-  Payment by invoice (via Klarna; Fee of 5 € per order)
-  Payment via installment purchase (via Klarna)

In case of deliveries to a foreign country, you have the following payment options:

-  Pre-payment
-  Payment via PayPal Express

Further details on payment

As long as you make the prepayment , we will grant you 2 % early payment discount on the gross product value of the order.

Our bank detials:

Volksbank RheinAhrEifel eG
IBAN Nr. DE17 5776 1591 0600 1418 00
Swift Code GENO DE D1 BNA

In case of questions, please contact us at the contact details mentioned in the Legal Notice.
ETC Shop - the discounter for audio & hifi, dj-equipment, car-hifi, TV-Satelite & DVD, Kitchen & household, Lamps & light, electronic, beauty & fun, home & garden

ETC Shop offers in distribution a diversified range of electronic products. If you need a complete pa-system for the gastronomy, a hifi-system for your first car, a radio recorder for the little daughter or professional headphones for the upcoming dj, the ETC Shop offers always anything for the low budget. Everybody can find anything here for his personal taste and his scope.
Enjoy your coffee in the morning from a coffee machine from the ETC Shop. You also need the fitting toast from our toasters. Here your will find every electronic device, you need in a modern kitchen - breadmaker, egg cookers, raclette, fondue or a cheap cooking plate - just search in our categories and discover the whole world of the ETC Shop.
If you are searching for illumination, you are right here. You can find lamps in large variety as easy as the fitting bulbs.
Lamps for the wall, the ceiling, for children or floor lamps. All of them are listed here. Illuminate your garden or the exterior with special lamps from the ETC Shop.
Personal service before and after ordering is quite natural. Don't be relucant to contact us. Just shop around the amazing world of www.etc-shop.de.