OUR SERVICE HOTLINE
We're advising you personally:
+49 (0) 2692 9338380
Monday - thursday 8:30am - 5:00pm
24 hours, 7 days a week
you can reach us via email:
class is presented on
a scale from A+++
(high efficiency, low
consumption) to G
(low efficiency, high
Payment and shipping
The following provisions apply:
Delivery is within Germany and in the following countries
Belgium, Netherlands, Luxembourg, Austria, Denmark, France, Monaco, Great Britain, Sweden, Italy, Switzerland, Liechtenstein, Czech Republic, Ireland, Portugal, Slovakia, Slovenia, Estionia, Latvia, Lithuania, Spain, Finland, Poland, Hungary, Bulgaria, Bosnia Herzegovina, Croatia, Serbia, Romania, Greece, Iceland.
The shipping to German islands is (with the exception of Hiddensee, all North Frisia. Islands, all Ostfr. Islands, Helgoland. Chiemsee) excluded.
Dispatch shall not be made to the following foreign islands: We do not deliver on European islands outside Germany.
(including legal VAT)
Delivery within Germany:
We charge lump sum shipping costs of € 4.95 per order.
From an order value of 100.00 € onwards, we deliver shipments free of cost.
In case of deliveries to the German Islands, an island surcharge of 14.95 € is charged on the dispatch costs.
Delivery outside Germany:
We charge a lump sum shipping cost for deliveries to foreign countries as follows:
per Package € 16.90
Belgium, Netherlands, Luxembourg, Austria, Denmark, France, Monaco, United Kingdom
per Package € 19.90
Sweden, Italy, Switzerland, Liechtenstein, Czech. Republic, Ireland, Portugal, Slovakia, Slovenia, Estonia, Latvia, Lithuania, Spain
per Package € 26.90
Finland, Poland, Hungary, Bulgaria
per Package € 39.90
Bosnia and. Herzegovina, Croatia, Serbia
per Package € 59.90
Romania, Greece, Iceland
Unless any other period is specified in the item description, the product is delivered in Germany within 1 - 3 days, in case of foreign deliveries, within 5 - 7 days after the order confirmation (in case an advance payment has been agreed upon, after the payment authorisation).
Please note that deliveries are not made on Sundays and other holidays.
If you have ordered articles with different delivery dates, we send the articles together in one delivery if no other agreement has been made. The delivery date for the complete order will be the same as that of the article with the longest delivery time.
Terms of payment
For deliveries within Germany, you have the following payment options:
- Cash on delivery (plus delivery fee 7 €)
- Payment via PayPal
- Payment via Amazon Payments
- Payment via Sofortüberweisung
- Payment by invoice (via Klarna; Fee of 5 € per order)
- Payment via installment purchase (via Klarna)
In case of deliveries to a foreign country, you have the following payment options:
- Payment via PayPal Express
Further details on payment
As long as you make the prepayment , we will grant you 2 % early payment discount on the gross product value of the order.
Our bank detials:
Volksbank RheinAhrEifel eG
IBAN Nr. DE17 5776 1591 0600 1418 00
Swift Code GENO DE D1 BNA
In case of questions, please contact us at the contact details mentioned in the Legal Notice.
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